At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Essential Functions

• Meeting customer service and product expectations whether in an escalated capacity, support role, deployment, education, training, proactive setting and/or follow up to a service ZOLL has provided in the distribution countries in MEA.
• Complete responsibilities related to meeting customer expectations in accordance with ZOLL service goals, targets and objectives.
• Visit and manage customers effectively in proactive and reactive circumstances.
• Work closely with sales, business partners and authorized service providers on tenders.
• Work closely with authorized service providers to ensure they are meeting ZOLL’s quality standards.
• Liaise with internal teams for deployments, educations and training, support, depot service and product concerns.
• Deliver training to customers.
• Manage customer escalations and ensure they are satisfactorily closed
• Develop, monitor and publish metrics as it relates to field support and customer satisfaction
• Maintain and communicate customer specific information related to field support activity.
• Manage a travel budget.
• Develop processes for continuous improvement.
• Understand, explain and present key performance indicators and other management information.
• Frequent and routine travel to customer sites.
• Any other duties which may reasonably be assigned from time to time

Skill Requirements:

• Ability to lead discussions and meetings effectively as a facilitator.
• Demonstrated written and oral communications skills.
• Exceptional organizational skills and the ability to schedule tactically.
• Strong interpersonal skills.
• Problem solving, analytical/investigative experience.
• Strong technical knowledge of resuscitation equipment.
• PC Literate - word processing, relational databases, report creation and spreadsheets.
• Fluent in both English and Arabic is a must.
• Minimum of 50% travel locally and internationally required.

Required/preferred Education and Experience:

• Bachelor’s degree required – Ideally Engineering or related.
• Master’s degree preferred – Ideally in Engineering or business
• Minimum 5-7 years of experience in a technical role required.
• Experience in medical devices essential, resuscitation/cardiovascular preferred.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.