At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Description Summary
The incumbent will verify PO pricing, enter sales orders into SAP/Oracle, and track customer orders. They will coordinate with Customer Service, Procurement, and Finance to ensure accurate shipments and invoicing. Strong communication with customers and the Sales team to maintain relationships is essential.
Essential Functions:
Verify PO pricing and entering of Sales Order into SAP/Oracle system
Process, track and monitor Customer Orders effectively and accurately
Monitor daily Backlog status
Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status.
Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation
Coordinate with Finance team for accurate invoicing
Provide professional response to customer’s phone and or email enquires
Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship
Attending and answering to Customer phone calls/emails
Skill Requirements:
Proficiency in using SAP or Oracle systems for order entry and processing.
Strong ability to verify pricing and manage order details accurately.
Previous experience in order processing, tracking, and managing shipments is preferred.
Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.
Ability to professionally respond to customer inquiries and maintain strong customer relationships.
Required/ Preferred Education and Experience:
A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.