At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Provide field & customer sales, customer & service support by handling order processing and fulfillment.
Essential Functions
- Provide world-class level customer service experience to both internal and external customers.
- Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.
- Process internal in-service and service order requests, including service depot, evaluation and demo orders.
- Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.
- Prepare documentation required to ship orders both domestically and internationally.
- Send out delivery notifications to internal and external customers, as required.
- Coordinate shipments with freight forwarders.
- Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues.
- Update order management processes documentation.
- Research and update customer records and installed base as necessary.
Required/Preferred Education and Experience
- 3+ years of sales order administration, sales support or order fulfillment experience. required and
- 1+ years of experience of export experience preferred and
- Working knowledge of U.S. export regulations and international regulatory requirements required
Knowledge, Skills and Abilities
- Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s).
- Ability to professionally interact with internal and external customers, understand, handle and escalate customer problems in a timely manner.
- Excellent follow through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy.
- Positive attitude, responsible, dependable, reliable and dedicated.
- Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
- Strong data entry, written and verbal skills.
- Ability to multi-task and work in a fast-paced environment.
- Must be able to work independently and in a team environment.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.