At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!
 

Position Overview:

The Technical Services Engineer will ensure the effective execution of all technical service-related functions for ZOLL Medical products deployed within Brisbane and the surrounding areas. This role will focus on maintaining ZOLL devices, owned by QAS ensuring compliance with service level agreements, and maintaining high levels of customer satisfaction. Primarily, this will be a field service role performing preventative maintenance, with some repair work carried out in the Brisbane Depot.

Key Responsibilities

Technical Support and Maintenance:  

·        Serve as the primary escalation point for all complex technical issues within the project, coordinating with internal engineering and product teams to ensure timely resolutions.

·        Conduct, and/or coordinate the repair, maintenance, and preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.

·        Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.

Customer Engagement and Service Excellence:

·        Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical

·        Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.

·        Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.

Project Management and Reporting:  

·        Participate in the execution of technical service-related project milestones, ensuring all tasks are completed on time, within budget, and to the highest quality standards.

·        Collaborate with cross-functional teams (e.g., sales, operations, engineering) to provide updates and ensure alignment with overall project goals.

Compliance and Safety:  

·        Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.

·        Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.

·        Effective planning to ensure achieving of department revenue budget

·        Ensure proper tracking and documentation of incoming devices into the Repair Depot

·        Proper housekeeping, maintenance to ensure of safety within Repair Depot

·        Provide leadership and guidance for team to achieve individual IBOs

·        Housekeeping and to ensure all tools and test equipment are duly calibrated

·        Ensure Repair Depot functionality and performance with reference to local regulations

Qualifications and Experience:  

·        Bachelor’s degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.

·        Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years working in the field.

·        Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life- saving equipment being highly desirable.

·        Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.

·        Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.

·        Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.

·        Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.

·        Availability for on-call support and willingness to travel locally as needed for on-site service support.

Personal Attributes:

·        A collaborative and team-oriented mindset with excellent interpersonal skills.

·        Self-motivated, proactive, and able to work independently with minimal supervision.

·        Highly adaptable and resilient, with a strong commitment to excellence.

·        Ability to multitask and work effectively in a team environment.

·        Proficiency   in    Microsoft    Office    Suite    and    familiarity    with inventory management systems.

·        Detail-oriented with strong organisational skills.

·        A customer-first mindset with a commitment to providing outstanding service.

·        Ability to handle pressure and adapt to a fast-paced environment.

·        Willingness to learn and take on diverse responsibilities within the team.

Strong Communication and interpersonal skills