At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Essential Functions
Lead & Inspire: Manage daily operations and P&L of the Technical Services teams across Singapore and Malaysia. Mentor and develop your team to deliver top-tier service and technical excellence.
Elevate Service Performance: Ensure timely, high-quality maintenance, calibration, and repair of medical devices to meet rigorous safety, regulatory, and performance standards.
Drive Strategic Vision: Develop and execute service strategies aligned with regional goals focusing on continuous improvement, cost optimization, and enhanced customer experience.
Expand Business Value: Identify new service revenue streams and implement scalable strategies to grow ExpertCare adoption and long-term service profitability.
Own Operational Excellence: Promote a culture of accountability, innovation, and excellence in service delivery ensuring every device in the field performs at its best, every time.
Be the Bridge: Collaborate closely with Sales, Operations, and cross-functional teams to support healthcare partners, explore strategic partnerships, and drive regional initiatives.
Ensure Compliance: Maintain rigorous documentation and regulatory compliance (e.g., GDPMDS) across all service activities.
Required/Preferred Education and Experience
Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry
Strong leadership background with experience managing technical service teams, ideally in the medical device or healthcare sector.
Proven ability to oversee service operations, budgets, and cross-functional projects
Solid understanding of regulatory compliance and service standards
Strategic mindset with a hands-on, solutions-oriented approach
A passion for mentoring teams and delivering outstanding customer support
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.