ZOLL Medical Corporation's Acute Care Technology division develops and delivers innovative life-saving products and software solutions for emergency medical services, hospitals, public safety, and the military around the world. Our dedicated employees take pride in their commitment to improving patient outcomes while providing world-class customer service.

Service Depot Engineer (In-Office) – Cologne, Germany

Job Summary

As part of our EMEA Centre of Excellence, you will play a key role in maintaining and servicing ZOLL’s life-saving medical devices across our Resuscitation, Temperature Management, and Respiratory Care portfolios. As part of our established team you will ensure devices are repaired, tested, and returned to customers quickly and reliably, supporting the highest standards of quality, safety, and regulatory compliance.

Key Responsibilities

• Collaborate closely with Sales, Customer Service, and business partners to support customer needs
• Conduct incoming and outgoing quality inspections of devices and spare parts
• Perform preventative maintenance and functional testing
• Troubleshoot, diagnose, and repair ZOLL devices down to circuit board and component level
• Complete repairs within defined turnaround times (TAT) to ensure efficient throughput
• Accurately document fault findings, repairs, and service actions
• Record activities in the Complaint Management System (CMS) database
• Contribute to the reduction and effective management of customer complaints
• Ensure compliance with all applicable legal, quality, and regulatory requirements
• Lead and/or contribute to projects such as development of systems, tools, processes, and organization as well as integration of new businesses and technologies
• Additional responsibilities may be awarded as part of your career development, including but not limited to engineering-, application-, process- or quality-related responsibilities

Required Qualifications & Experience

• Bachelor’s degree or technical qualification in Electrical Engineering, Biomedical Engineering, or a related field
• Experience troubleshooting and repairing electronic devices (component-level repair preferred)
• Fluent in English and in at least one of the following: German, Dutch, French, Spanish, or Italian
• Strong sense of responsibility, accuracy, and attention to detail
• Good IT skills, including MS Office
• Proactive mindset with willingness to learn and grow professionally

Why Join ZOLL?

• Clear career progression opportunities (Field Service Engineer, Product Specialist, International Training, and more)
• Regular technical and regulatory trainings
• Work that directly contributes to life-saving healthcare technology
• A collaborative, respectful, and inclusive culture
• Commitment to employee development and equal opportunities

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