Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site trouble-shooting and repairs of product, preventive maintenance (PM) and software upgrades.

 

Essential Functions:

• Product support on-site and via telephone.
• Assist customer with application of equipment.
• Escalates customer related issues to CQA Regional Management
• Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity.
• Performs on-site PMs for service agreement devices/accounts.
• Completes repairs and upgrades at customer location, and submits relevant documentation for that activity
• Maintains repair parts trunk stock, and collaborate with manager for reconciliation of trunk stock
• Potential for deployments or PM's to other customers in region at the direction of the Manager.
• Able to maintain and document customer specific information related to service activity.
• Mentor to field technicians
• Provide software upgrades as requested.
• Secure and maintain test equipment, and comply with calibration and rotation schedule
• Special Projects as assigned.
• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
• Annual ZOLL product training requirement  of 40 hours to maintain proficiency

 

Skill Requirements:

• Excellent verbal & written communication skills.
• Ability to meet defined objectives.
• Two or more years of experience as a ZOLL field technician, or equivalent
• Ability to work independently and as part of a team.
• Successful completion of level II training for X-series and ventilators
• Effective organizational skills.
• Demonstrated experience with computers and Microsoft Office.

 

Required/ Preferred Education and Experience:

• Technical Degree (2 year minimum) or equivalent work experience.
• Prior work experience interfacing with external customers, preferred
• Valid driver’s license
• Credit card in good standing for travel related experiences

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. 

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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The hourly pay rate for this position is:

$36.00 to $46.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.