The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

The Sales Training Coordinator will need to present for 3 days a week in our Runcorn office and there will be up to 20% travel per year. The person will assist in the day to day running of the Training department.

Duties to include, but not limited to:

Online LMS & Events Management platform maintenance:

• Provide ongoing troubleshooting for users, responding in a timely fashion to requests for support.
• Manage new starter learning
  • Registration of New Starters
  • Train New Starters on the use of these platforms
  • Allocation of pre-determined learning materials (Product trainings and course pre-readings)
• Timely clean-up of organisational changes (Monthly) – Change of manager, leaver deletion etc
• Provision of weekly manager reports & dashboards on completion progress as required by leadership.
• Coordinate with sales trainers & marketing to ensure the provision of subject appropriate support materials (bulletins, clinical papers etc) are included with curricula

Training Event Management

• Send out invitations for courses in line with specified timelines.
• Enrol and track progress of pre-reading materials. Send reminders as appropriate.
• Monitor invite responses to ensure viable min & max attendee numbers. Collate dietary and special requirements of individuals. Ensure these are communicated clearly to the venue upon booking.
• In collaboration with the training team, source locations and collect comparative quotations for training venues. Book venues & ensure contracts etc are signed and returned.
• Manage bookings of same, including accommodation (when necessary), suitable training rooms and additional breakout rooms if needed; specify catering needs & also any additional requirements specific to each course.
• Work with the training team and other facilitators to ensure the correct equipment and support materials are delivered in a timely manner for the training events.
• Ensure adequate stocks of welcome kit materials. Oversee timely shipping of same to trainings as needed.
• Attend trainings where logistical support may be needed (Domestic & Overseas). Travel component 20%.
• Check all invoices for accuracy prior to raising POs
• Raise POs and ensure cross charging of course fees to cost centre codes as appropriate.
• Monitor, record & report on late cancellations.
• Maintain records of course attendees, evaluation outcomes and re-takes where necessary.
• Provide certificates
• For larger group trainings, attend the venue and act as onsite support for the training team.

Management of Training Equipment

• Check in, check out & tracking of training equipment
• Ensure all required consumables are intact/replace as needed
• Manage maintenance and checking cycles as per protocols

Quarterly Newsletter

• Responsible for distribution of Quarterly newsletter for training.
• Collect articles, collate & format, as agreed with Sales Training team members & contributing departments, in line with training strategy.
• Ensure distribution in a timely fashion.
• Monitoring of any competitions or actions & ensuring the results of these follow through into the next edition.

General

• Set & Follow departmental SOPs for all processes
• Maintain proficiency in Office software (Excel, Word, PowerPoint, One Note etc) and other systems deemed necessary
• LMS Competency
• Demonstrate strong organisational & communication Skills

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