The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Role Overview
This role is ideal for someone who enjoys keeping things organised, supporting others, and making processes run smoothly. You’ll play a key part in supporting learning platforms and training events, acting as a central point of coordination between learners, managers, trainers, and external providers. We would like someone to be 3 days per week in the Runcorn office.
If you have experience in administration, coordination, customer service, or secretarial roles, and enjoy managing details, communicating with stakeholders, and making sure nothing falls through the cracks, this could be a great next step for you.
Learning Platforms & Online Training Support
- Act as first point of contact for learning platform queries, providing timely and friendly support
- Support new ZOLL emplyoees by registering them on systems, guiding them on usage, and assigning required learning materials
- Carry out monthly system updates (manager changes, leavers, general housekeeping)
- Produce weekly progress reports and dashboards for managers and leadership
- Work with sales trainers and marketing to ensure relevant materials (e.g. bulletins, clinical papers) are included in training programmes
Training Event Coordination
- Send course invitations and manage enrolments, pre‑reading tracking, and reminders
- Monitor responses to ensure attendance targets are met; collect and communicate dietary or special requirements
- Source venues, compare quotations, manage bookings, contracts, accommodation, and room setups
- Coordinate with trainers to ensure equipment, materials, catering, and venue logistics are in place
- Attend training events where onsite support is required (domestic and overseas – approx. 20% travel)
- Check invoices, raise purchase orders, track cancellations, maintain attendance records, and issue certificates
Training Equipment Management
- Manage check‑in, check‑out and tracking of training equipment
- Ensure all consumables are stocked and replaced when necessary
- Coordinate routine maintenance and checks in line with agreed protocols
Quarterly Training Newsletter
- Coordinate and distribute the quarterly training newsletter
- Collect contributions, format content, and align with the overall training strategy
- Ensure timely distribution
- Track any competitions or actions and ensure outcomes are reflected in future editions
General Responsibilities
- Follow and maintain departmental standard operating procedures (SOPs)
- Use Microsoft Office tools confidently (Excel, Word, PowerPoint, OneNote, etc.)
- Maintain competency in the Learning Management System (training provided)
- Communicate clearly and professionally with colleagues, trainers, venues, and suppliers
- Keep accurate records and manage multiple tasks with attention to detail
Your Background
You don’t need a training or LMS background to succeed in this role — your transferable skills are what matter most.
- Experience in administration, coordination, customer service, PA/EA, office support or similar roles
- Strong organisational skills and a natural attention to detail
- Confidence communicating with a wide range of people by email, phone and in person
- Experience juggling multiple tasks and deadlines
- A proactive, helpful mindset and willingness to learn new systems
- Microsoft Office skills (training will be provided for internal systems)
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