The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative life-saving products and software solutions for EMS, hospital, security and military customers around the world. Products include AEDs, trauma kits, ventilators, temperature management solutions and much more. Our dedicated employees take pride in their commitment to improving patient outcomes while providing world-class customer service.
Logistics Specialist (3PL) – Europe
Location: Köln, Germany
Reports to: European Operations – 3PL Logistics Manager
Home office: option after onboarding
Role Summary
The 3PL Logistics Assistant supports day-to-day logistics and fulfilment operations across ZOLL’s European third-party logistics (3PL) network. This role ensures reliable order fulfilment, effective inventory control, high customer service standards, and compliance within a regulated medical device environment.
Key Responsibilities
- Support daily operations of the European 3PL fulfilment network
- Coordinate order fulfilment, shipping, returns, and exchanges
- Manage inventory activities including stock control, cycle counts, and physical inventory counts
- Handle logistics escalations, priority shipments, and customer service issues
- Monitor carrier, courier, and warehouse performance against service and OTIF targets
- Support order release, reservations, back-order management, and lead-time queries
- Maintain logistics data, performance metrics, and operational documentation
- Assist with system maintenance, item setup, and ERP-related activities
- Support continuous improvement initiatives, SOPs, and standardised workflows
- Ensure compliance with logistics, import/export, quality, and regulatory requirements (e.g. medical device regulations, WEEE, battery shipments)
Core Skills & Competencies
Strong understanding of logistics and supply chain operations
Experience working with 3PL providers, carriers, and warehouses
Solid inventory management and order fulfilment knowledge
Analytical mindset with ability to interpret operational data
Experience with ERP systems and strong Excel skills
Organised, detail-oriented, and comfortable in a fast-paced environment
Strong communication and stakeholder management skills
Collaborative approach with cross-functional teams
Ability to work under pressure and manage operational priorities
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