At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Essential Functions

• Traitement des appels et e-mails entrants pour garantir le taux de service défini par le superviseur, ZOLLMedical France ou ZOLL EMEA,
• Traitement quotidien des nouveaux dossiers (contrôle des documents, création, communication sortante),
• Contrôle la consistance des données dans l’ERP nécessaire au suivi des dossiers patients,
• Facturation des dossiers selon les règles internes et conformes aux standards SOX,
• Encaissements informatiques,
• Communication proactive auprès de nos clients internes/externes d’informations sur l’état d’avancement des taches de back office (avoir, litiges…),
• Recouvrement des dossiers (appels, suivi, relance, clôture),
• Archivage papier/électronique des documents et dossiers administratifs,
• Formation des nouveaux arrivants (SFP, TM, fonctions supports),
• Organisation des retours des LifeVest™,
• Garant de l’application des règles et processus internes,
• Participation aux projets transverses,
• ISO – Rédaction et mise à jour des procédures,
• ISO – Application des procédures liées à la norme ISO,
• ISO – Suivi de la démarche qualité dans l’entreprise,
• ISO - Participation à des réunions de travail,
• ISO - Suivi et remontée d’information concernant l’application des procédures.

Required/Preferred Education and Experience

• Anglais intermédiaire A2 ou B1TOEIC 850
• Utilisation du logiciel: ERP type MS Dynamics, SAP, Oracle,SAGE, JDE
• Environnement Lifescience, CPAM,télétransmission, organisme de santé,LEAN.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.