CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Type

On Site

Job Summary

The Operational Excellence Training Lead supports employee and workforce development by deploying on-the-job technical training, coordinating cross-training and onboarding activities, supporting the certification and development of trainers, and facilitating technical classes focused on Continuous Improvement (CI) principles to prepare employees to participate in improvement initiatives. The Training Lead also identifies and executes improvements to eliminate waste and enhance the efficiency and effectiveness of training and related business processes, while facilitating team projects, engagement activities, and supporting change-management efforts. In addition, this role manages training systems, processes, materials, and records to ensure effective administration and the long-term sustainability of training programs.

Essential Functions

• Lead onboarding and cross training efforts by coordinating and facilitating orientation and training schedules.
• Maintain operational proficiency to support instruction directly or through certified trainers.
• Ensure effective use of MES training verification tools and reports.
• Advance continuous improvement efforts by delivering CI-focused technical training and collaborate within Operations to align with active initiatives.
• Identify and execute opportunities to eliminate waste and improve efficiency in training systems, processes, and business workflows through audits, standard work assessments, data analysis, and/or curriculum reviews.
• Support team problem-solving activities and sustain improvements.
• Oversee training program administration by managing records and training curricula and maintaining standardized materials and documentation.
• Track and analyze training metrics and cross training matrices to identify improvements.
• Conduct technical assessments of trainers and trainees in alignment with program
• requirements.
• Promote employee engagement and trainer capability by encouraging idea submission and feedback through employee suggestion and feedback systems.
• Maintain internal communication forums, plan engagement activities, and support the Certified Trainer program by delivering instruction and coaching to trainers to strengthen their technical competence.

Required/Preferred Education and Experience

• High School Diploma or equivalent required.
• Associate's or Bachelor's Degree preferred.
• Minimum 2 years experience as a team lead or trainer required.
• Experience with medical device manufacturing and/or FDA-regulated environment preferred.
• Experience leading or training others in production environments preferred.
• Experience teaching or facilitating technical training programs preferred.

Knowledge, Skills and Abilities

• Strong verbal and written communication and interpersonal skills required.
• Ability to adjust training approach to accommodate diverse learning styles required.
• Proficiency with Microsoft Office Suite required.
• Strong organizational and time management skills; ability to manage multiple priorities in a fast-paced environment required.
• Familiarity with Lean, Six Sigma, or other CI Methodologies required.
• Demonstrated drive and commitment to achieving high standards required.
• High commitment to maintaining accountability, continuous improvement, and personal growth required.
• Ability to communicate clearly and collaboratively build positive relationships that foster trust, achieve shared goals, and influence outcomes without direct authority required.
• Solutions-focused, forward-thinking mindset to problem-solving and innovation required.
• Exposure to project management and familiarity with digital project management and collaboration tools (e.g. Smartsheet, Jira, SharePoint, etc.) preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$23.00 to $27.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.