At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include working under limited supervision for non-routine situations and may be responsible for leading daily operations, training, delegating, and reviewing the work of lower-level employees. Problems are typically difficult and non-routine, but not complex.
Essential Functions
- Provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including:
- Serving as the key customer contact on technical and service-related problems to achieve required product/service performance standards and total customer satisfaction
- Diagnosing, troubleshooting, and resolving technical/service issues
- Instructing clients on the proper usage and operation of equipment Documenting and maintaining clients' service logs
- Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams
- Comply with all policies and standards.
- Any other job responsibilities as assigned by management and subject to modification.
- Up to 90% travel
Required/Preferred Education and Experience
- College or University degree
- Typically requires a minimum of 5+ years of related experience. Highly skilled in specialized area.
Knowledge, Skills and Abilities
- Bilingual English / French is a plus
- Advanced skill set within role.
- As a skilled specialist, completes tasks in resourceful and effective ways.
Travel Requirements
- 90%
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Constantly
- Walking - Constantly
- Sitting - Occasionally
- Lifting - Constantly
- Carrying - Constantly
- Pushing - Constantly
- Pulling - Constantly
- Talking - Occasionally
- Hearing - Frequently
- Repetitive Motions - Constantly
- Eye/Hand/Foot Coordination - Constantly
Working Conditions
- Extreme cold - Occasionally
- Extreme heat - Occasionally
- Humidity - Occasionally
- Wet - Occasionally
- Noise - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly rate for this position is:
$75,000.00 to $85,000.00Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.